Terms of Service

Agreement to these terms

FilingOak is a service brand operated by Enterobiz LLC, a New Mexico limited liability company. References to “FilingOak,” “we,” “our,” or “us” refer to Enterobiz LLC operating through the FilingOak brand.

By visiting our website, submitting an order, electronically signing an authorization, creating or using a FounderVault workspace, or using a FilingOak service, you agree to these Terms of Service and the policies incorporated into them.

You must be at least 18 years old and legally able to enter into a contract. If you act for a company or another person, you confirm that you have lawful authority to provide the information and bind the applicable customer.

FilingOak’s role

FilingOak provides administrative business filing, application, document-handling, compliance-support, and workspace services. We are not a law firm, accounting firm, tax adviser, bank, government agency, or the Internal Revenue Service.

Information provided through our website, Foundation Report, FounderVault, Compliance Center, communications, or service process is general and administrative information. It is not legal, tax, accounting, financial, investment, or immigration advice.

FilingOak may explain filing procedures, service boundaries, forms, deadlines, and generally available options. We do not decide whether an LLC, tax classification, ownership structure, address arrangement, or other legal or tax choice is right for you.

You remain responsible for obtaining advice from a qualified attorney, accountant, or other professional when your situation requires it.

Services covered by these terms

Depending on the order selected, FilingOak may provide:

• LLC formation filing assistance
• Registered Agent service through an independent provider
• State-specific Operating Agreement preparation
• Public-Record Address Privacy where legally eligible
• EIN application handling
• Annual report filing assistance
• FounderVault access
• Compliance Center access and reminders
• A FilingOak Foundation Report
• Document-mail scanning in supported states

The exact inclusions, exclusions, service fee, government fee, service term, and estimated timing displayed on the applicable service page or order form at the time of purchase form part of the agreement.

A service includes only what is expressly listed. Tax returns, business licenses, legal representation, accounting work, amendments, reinstatements, beneficial ownership filings, physical mail forwarding, package handling, and other work are excluded unless expressly included in the purchased service.

LLC formation service

FilingOak’s LLC Formation Service includes preparation and submission of eligible formation documents using the information and authorization supplied by the customer.

The current formation package may include LLC formation filing, first-year Registered Agent service, a state-specific Operating Agreement, Public-Record Address Privacy where eligible, EIN application handling, FounderVault, the Compliance Center, compliance reminder notifications, and a FilingOak Foundation Report, as displayed on the order page.

The applicable state filing fee is separate from FilingOak’s service fee unless the order page expressly states otherwise.

FilingOak relies on the information provided by the customer. The customer must review requested details and promptly correct any mistake before submission. Once a filing has been submitted, changing information may require a separate amendment, government fee, or professional service.

Formation creates the legal entity only after acceptance by the applicable state filing authority. It does not automatically provide a business license, tax election, bank account, merchant account, trademark, insurance policy, or permission to operate in a regulated industry.

Review and when formation work begins

Submitting an order does not mean that a filing is transmitted immediately. FilingOak first reviews the order for completeness, consistency, eligibility, and any information required for the purchased service.

Once review is complete and all required information, authorization, signatures, and payment are available, FilingOak begins its internal formation preparation within three business days.

A state may separately offer an expedited government-processing option. If such an option is available and requested, the government fee and estimated state processing time must be clearly identified. Paying a government expedited fee does not allow FilingOak to guarantee the filing authority’s completion time.

State-specific Operating Agreement

When included with an LLC formation order, FilingOak provides an Operating Agreement prepared for the LLC’s formation state and the ownership and management information supplied by the customer.

The document may distinguish between single-member and multi-member ownership and between member-managed and manager-managed structures where applicable. It is not presented as the same undifferentiated template for every LLC.

The customer remains responsible for reviewing the document, ensuring that ownership percentages, contributions, voting arrangements, management authority, and other supplied facts are accurate.

FilingOak does not negotiate terms between owners or design complex legal arrangements. Attorney review should be obtained for special allocations, investor rights, unusual voting arrangements, succession planning, disputed ownership, regulated activities, or other customized legal needs.

Adding or removing an owner, changing management, or modifying ownership terms after formation may require an updated Operating Agreement and possibly separate state, tax, banking, or professional work.

Public-Record Address Privacy

Where legally permitted and supported, FilingOak may use an address supplied by Enterobiz LLC or its backend service provider in eligible public state-formation fields. The purpose is to reduce unnecessary publication of the customer’s home address in those particular public filing fields.

Public-Record Address Privacy is limited to legally eligible state filing fields and supported states. It does not create anonymity, conceal required ownership or management names, replace the real responsible party, or permit false or misleading filings.

FilingOak will not invent an owner, organizer, member, manager, responsible party, business location, or other fact to obtain an appearance of privacy.

The address is not automatically a physical office, customer-access location, package-receiving address, unrestricted mailing address, or guaranteed address for banks, payment processors, marketplaces, licenses, credit, insurance, residency, identity verification, or other third-party requirements.

Banks, regulators, licensing bodies, tax agencies, payment processors, and other organizations may require the customer’s actual residential, mailing, or business address even when a different address is lawfully used in an eligible public state filing field.

Employer Identification Number services

FilingOak provides EIN application handling in connection with eligible LLC formation orders and as a standalone service for eligible non-U.S. residents whose U.S. LLC has already been formed.

FilingOak Foundation Report

When included in a formation package, the FilingOak Foundation Report is a client-specific post-formation orientation document prepared for the newly formed LLC.

It may summarize the LLC’s formation details, available formation documents, Registered Agent status, EIN status, public-record address boundaries, supported state obligations, and practical next steps.

The report may provide general education concerning:

• Annual report deadlines and recurring state obligations
• Known state filing fees and recordkeeping practices
• Default LLC taxation and high-level tax-election concepts
• Separation of personal and business finances
• General liability limitations and veil-piercing risk factors
• Member-managed and manager-managed responsibilities
• Operating Agreement maintenance
• Adding or removing owners and when professional help may be needed

Laws, fees, deadlines, and customer circumstances can change after the report is prepared. Customers remain responsible for verifying requirements and obtaining professional advice when needed.

Compliance Center and reminder notifications

The Compliance Center is the area within an eligible LLC’s FounderVault workspace where FilingOak may display supported compliance dates, filing status, Registered Agent term information, annual report information, renewal visibility, or reminder records.

For supported obligations, FilingOak may send reminders approximately 90, 30, and 7 days before a known deadline. Reminder timing is a support feature, not a transfer of legal responsibility.

The customer remains responsible for monitoring all legal, tax, licensing, reporting, renewal, and payment obligations, including obligations that FilingOak does not track or that arise after the customer’s circumstances change.

Email delivery, account access, provider data, government changes, incorrect customer information, and technical conditions may affect a reminder. Failure to receive or view a reminder does not extend a government deadline or make FilingOak responsible for the underlying obligation.

Mail scanning service

Mail Scanning is a one-year document-mail scanning service at an address supplied through an independent backend provider. It is intended for customers who need eligible incoming letter mail scanned.

It is not Registered Agent service, a physical office, package service, storage service, or guaranteed address for banks, payment processors, marketplaces, licenses, credit, residency, insurance, or identity verification.

• The annual allowance is 25 qualifying document-mail items.
• Additional qualifying items cost $29 each.
• Scanning may pause until an additional-item charge is paid.
• Packages, inventory, pickup, returns, and physical forwarding are unavailable.
• Long-term physical storage is not included.
• Junk mail may be identified and destroyed without scanning.
• Original physical mail is not retained after processing.
• Activation may take up to three business days.
• The service does not renew automatically.

Availability depends on the selected state, provider capacity, provider rules, compliance and legitimacy review, lawful use, and continued backend availability.

Customer responsibilities

You agree to:

• Provide complete, current, accurate, and truthful information
• Review forms and documents when approval is requested
• Respond promptly to requests for information or clarification
• Use every service and address only for lawful purposes
• Maintain working contact and payment information
• Download and independently preserve important documents
• Monitor obligations and deadlines that remain your responsibility
• Notify FilingOak when relevant company or contact information changes

FilingOak relies on the information you provide. We are not responsible for delays, corrections, rejection risks, penalties, or additional costs caused by incomplete, outdated, inaccurate, inconsistent, or misleading customer information.

You must not use an address or service deceptively, submit another person’s information without authority, conceal unlawful activity, or request a false or misleading filing.

LLC name availability

LLC name availability is determined only by the applicable state filing authority. A requested name may be unavailable because it is already in use, too similar to another name, restricted by state rules, requires additional authorization, or is otherwise unavailable for registration.

You should provide alternative name choices when requested. FilingOak may use an alternative only when you have authorized it. If no authorized name is available, we may pause the filing and contact you.

State acceptance of an LLC name does not grant trademark rights, establish domain-name availability, or confirm that using the name will not conflict with another person’s rights.

State filing authorities

LLC formations and annual reports are submitted to the applicable state filing authority. That authority controls review, correction requests, processing time, acceptance, rejection, and the availability of expedited government processing.

A request for clarification or correction does not necessarily mean a filing has been rejected. When the issue falls within the purchased scope, FilingOak may work with the customer to provide the requested information or correction.

If an issue cannot be resolved within the state’s deadline, the state may reject the filing and previously committed government fees may remain non-refundable.

State fees and government payment

Government filing fees are separate from FilingOak’s service fees unless the order page expressly states otherwise. Government agencies set their own fees and may change them without notice.

When a government fee is collected through checkout, FilingOak or Enterobiz LLC submits the payment to the filing authority using its own authorized business payment method as part of the purchased service. The customer’s payment card is not entered into a state filing portal by FilingOak.

Once a state fee or separately selected government-expedited fee has been paid, transmitted, or irrevocably committed, it is generally non-refundable.

If a government fee changes before submission, FilingOak may request the difference or refund an excess amount, depending on the circumstances.

Payments, cancellations, and refunds

Payment is due when an order is placed unless expressly stated otherwise. By submitting payment information, you authorize FilingOak and its payment processor to charge the service fees and government fees displayed at checkout.

Refund eligibility is governed by the FilingOak Refund Policy in effect when the order is placed. Government or provider charges that have already been paid or irrevocably committed may be deducted from any otherwise available refund.

Substantive work controls refund eligibility

Automated creation of an order record, customer account, or FounderVault workspace does not by itself determine whether a refund is available.

Refund eligibility depends on whether substantive review, preparation, document work, submission, activation, provider commitment, government payment, or another material part of the purchased service has begun.

Standalone EIN service

A standalone EIN service fee may be refunded before FilingOak begins reviewing the supplied LLC information or preparing Form SS-4. Once substantive review or preparation begins, the service fee is non-refundable because professional work has begun.

This refund boundary does not reduce FilingOak’s commitment to continue handling an eligible application through assignment as described in the EIN section.

Mail scanning

A Mail Scanning order becomes non-refundable when it is forwarded to the backend provider and the annual provider cost is committed. If the provider’s compliance or legitimacy review rejects the application and FilingOak cannot activate the service, the customer receives a full refund.

Cancellation after activation does not create a prorated refund, but the activated service remains available for the remainder of its paid one-year term, subject to these terms and lawful use. There is no automatic renewal.

Customer non-response

Some services require information, approval, clarification, corrections, authorization, or signatures before work can continue. FilingOak will make reasonable efforts to contact the customer using the information supplied with the order.

If required information remains outstanding for 90 days after FilingOak’s most recent request, FilingOak may close the order as abandoned.

An abandoned order is not eligible for a refund when substantive review, preparation, activation, submission, provider commitment, government payment, or other material service work has already begun.

FilingOak may reopen an abandoned order when reasonably possible, but additional government fees, provider costs, changed requirements, or a new service order may apply.

Processing times and delays

Every processing time stated by FilingOak is an estimate unless expressly described as a FilingOak internal deadline.

Timing may be affected by government workload, IRS operations, customer responsiveness, corrections, document availability, provider processing, system outages, holidays, weather, delivery failure, fraud prevention, compliance review, or other circumstances outside FilingOak’s reasonable control.

FilingOak is responsible for performing its own included work with reasonable care and within the service commitment described on the applicable page. FilingOak does not control state agencies, the IRS, Registered Agent providers, mail facilities, payment processors, hosting providers, or other independent organizations.

Registered Agent service terms

Registered Agent service is provided on a per-LLC basis through established independent service infrastructure. Each LLC requires its own service record and active coverage.

Registered Agent service is limited to the statutory role and the provider’s permitted address uses. It is not the same as Mail Scanning, a physical office, package handling, inventory storage, or unrestricted business-address use.

Legal and state correspondence received within the service scope may be processed and made available through the applicable service record or FounderVault workspace.

The service does not renew automatically under the current FilingOak offer. A customer may voluntarily renew before expiration at the price disclosed at that time.

Cancellation prevents a future voluntary renewal but does not create a prorated refund. Existing coverage ordinarily remains active until the end of the paid term unless terminated for unlawful use, false information, provider requirements, or another permitted reason.

The customer is responsible for maintaining uninterrupted Registered Agent coverage and completing any required state change if the service expires, terminates, or is not renewed.

Annual Report Filing Service

Annual Report Filing Service includes preparation and submission of an eligible annual report using information supplied and approved by the customer.

The customer remains responsible for the accuracy of that information, reporting relevant changes, and ordering early enough to meet the applicable deadline.

FilingOak may request clarification or correction before submission. The filing authority retains final control over review, processing, acceptance, and rejection.

The service does not include tax returns, business licenses, reinstatement, amendments, penalties, franchise-tax advice, or unrelated filings unless expressly listed in the purchased service.

Third-party providers

FilingOak works with third parties that may include payment processors, state filing systems, Registered Agent infrastructure providers, mail facilities, website and cloud hosts, communication services, document systems, analytics providers, and security vendors.

These providers may process information or perform part of a service only as reasonably necessary for their role and subject to applicable agreements, rules, and privacy practices.

Their systems, capacity, operating hours, availability, rules, compliance decisions, and technical performance remain outside FilingOak’s direct control.

FilingOak may replace a backend provider when reasonably necessary to maintain, improve, or lawfully continue a service, provided the replacement does not materially remove a service already purchased without an appropriate remedy.

FounderVault client-specific workspace

FounderVault is not a generic client portal or undifferentiated document vault. It is the client-specific workspace FilingOak uses to organize eligible information and service activity for the customer’s particular LLC.

Depending on the purchased service, FounderVault may include:

• Formation timeline and filing-status visibility
• Formation and service documents
• Registered Agent records and legal-mail visibility
• Compliance Center information
• Annual report and renewal visibility
• Reminder records
• Service communications and notices
• The LLC’s Foundation Report
• Eligible scanned correspondence

Each LLC and service should remain organized under the correct customer record. Access credentials may not be shared in a manner that compromises security or permits unauthorized access.

FounderVault does not replace the customer’s own recordkeeping system. Customers should download and independently preserve every important formation, tax, banking, ownership, and compliance document.

Security, sensitive information, and retention

FilingOak uses reasonable administrative and technical measures intended to protect customer information. No website, email system, cloud platform, or storage method can be guaranteed completely secure or permanently available.

Sensitive EIN application information, which may include an SSN or ITIN, customer-supplied signature, responsible-party details, and the completed Form SS-4, is temporarily retained only while reasonably needed to perform the authorized EIN service.

Sensitive SS-4 materials are not intended to be placed in FounderVault. They are deleted from systems under FilingOak’s control when the EIN work is completed and the limited Third-Party Designee authority ends, subject to technical, legal, security, or backup limitations.

FilingOak may retain ordinary transaction, authorization, accounting, communication, fraud-prevention, dispute, and service records when reasonably necessary for business or legal purposes.

FilingOak intends to preserve eligible FounderVault records and access for as long as reasonably practical, including historical service records after completion, cancellation, expiration, or inactivity. Permanent storage and permanent access cannot be guaranteed.

Order refusal, suspension, and termination

FilingOak may pause, refuse, or terminate an order or service when information is incomplete, inconsistent, deceptive, unauthorized, unlawful, abusive, or fails an applicable provider, identity, legitimacy, fraud-prevention, or compliance review.

FilingOak may also act when a customer requests a false filing, misuses an address, threatens staff or providers, compromises account security, fails to pay an authorized charge, or uses a service in a manner that exposes FilingOak, Enterobiz LLC, a provider, or another person to unreasonable legal or operational risk.

Any refund following refusal or termination depends on the work completed and whether government fees, provider costs, or other amounts have already been paid or committed.

FilingOak will not retain a customer’s money for a service it refuses before substantive work or external commitment begins, except where a lawful charge, loss, or non-refundable cost has already arisen.

Disclaimers and limitation of liability

FilingOak performs its included work with reasonable care. We do not guarantee a particular state-processing time, IRS-processing time, banking decision, payment-processor decision, marketplace acceptance, licensing result, tax treatment, privacy outcome, business result, or level of liability protection.

To the fullest extent permitted by law, FilingOak and Enterobiz LLC are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising from the website, FounderVault, a service, a provider, or a customer’s business activity.

To the fullest extent permitted by law, total liability for a claim will not exceed the amount paid to FilingOak for the specific service giving rise to that claim.

Nothing in these terms excludes liability for fraud, willful misconduct, or another liability or customer right that cannot lawfully be excluded or limited.

General terms

These terms, the applicable order form, the Refund Policy, the Privacy Policy, and any expressly incorporated service policy form the agreement between the customer and Enterobiz LLC concerning the purchased service.

If a conflict exists, a specific term displayed and accepted for the purchased service controls over a general term only for that service and only to the extent of the conflict.

If any provision is held unenforceable, the remaining provisions continue in effect. A delay or failure to enforce a right is not a waiver of that right.

The customer may not transfer an order, service, or FounderVault access to another person or entity without FilingOak’s written approval.

FilingOak may assign its rights or operational responsibilities in connection with a lawful reorganization, provider arrangement, acquisition, or transfer of the FilingOak business, subject to applicable privacy and contractual obligations.

These terms are governed by the laws of New Mexico, United States, without regard to conflict-of-law principles.

Changes to these terms

FilingOak may update these terms when its services, providers, technology, operational practices, or legal obligations change.

An updated version will be posted on filingoak.com with a revised “Last updated” date. Changes apply prospectively unless a different effective date is expressly stated or applicable law requires another result.

Material changes do not retroactively remove a service inclusion or refund right that formed part of an existing order when it was purchased.