Refund Policy

FilingOak is a brand operated by Enterobiz LLC.

This Refund Policy explains when refunds may be available and when they are generally unavailable for services purchased through FilingOak.

01Our General Refund Principle

Refunds are generally available before service work begins.

Once service preparation, filing preparation, service activation, document preparation, filing submission, or state fee payment has begun, refunds are generally unavailable because resources have already been allocated and work has already been performed.

For purposes of this policy, work may include account setup, FounderVault record creation, document review, service preparation, filing preparation, service activation, communication related to filing requirements, filing submission, or payment of state fees.

02LLC Formation Service

Customers may be eligible for a refund if service work has not yet begun.

Once formation preparation, document preparation, filing preparation, filing submission, or state fee payment has begun, refunds are generally unavailable.

03Registered Agent Service

Customers may be eligible for a refund before service activation.

Once Registered Agent service has been activated, refunds are generally unavailable.

Cancellation prevents future renewals but does not generate prorated refunds for active service periods.

Service remains active until the end of the current paid term.

04Annual Report Filing Service

Customers may be eligible for a refund if filing preparation has not yet begun.

Once filing preparation, filing submission, document preparation, or state fee payment has begun, refunds are generally unavailable.

05State Fees

State filing fees are charged by government filing authorities.

Once state fees have been remitted to a filing authority, those fees are generally non-refundable.

06Customer Non-Response

If a customer fails to provide information required to complete a service, FilingOak may place the order on hold while awaiting a response.

If required information remains outstanding for 90 days from the most recent request, FilingOak may close the order and mark the service as abandoned.

Orders closed due to customer non-response are not eligible for refunds when service-related work has already begun.

07Questions About Refunds

If you have questions regarding refund eligibility, please contact FilingOak before requesting a chargeback or payment dispute.

Most questions can be resolved more quickly through direct communication.

Questions may be sent to: